Our refund and returns policy has a 20 days timeframe period . If 20 days have passed since you purchased, we can’t offer you a full refund or exchange.
To be eligible for a refund for returning a wrong product, you must have purchased the wrong item by mistake, or received an incorrect download link or a null link. In case that we help and cannot make the item you want to be available, we will gladly offer a full refund taking it as a return to your original payment method like credit card, by paypal.
- Gift cards
- Downloadable digital products
- Digital products that after a fix can be proved to be in good condition
- Digital products in good condition
To complete your return for e refund, we require a receipt or proof of purchase like order number and payment confirmation from paypal or our credit cards payment processor, sent to our email [email protected] directly or via whatsapp +1 7868701586.
Once proof of that the provided item is incorrect and we can not provide it, we will send you an email or whatsapp to notify you that we have verified the issue. We will also notify you of the approval or rejection of your refund based on the previous mentioned information of this policy.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 5 days, and certain amount of days will take for the refund to show in your bank account balance, depending on your bank’s processing time.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. They will give an official response
Exchanges or Replacements
We only replace or exchange items if they are defective or damaged, or if you bought it by mistake confusing its features with the correct one. Exhanges can be taken into account within a 20 days period too.
Return window extension
There are certain times of the year in which the original 20 days can extend to 21 or 22, due to jolidays like december 31 and january 1.
How can you return a Product?
As mentioned above, you can open a return case via email and whatsapp
How will you get the return label?
-For defective products or when you purchased the worng item
As All products are digital in this store at moment of being updated, August 4 2023, Your return label is the claim of item damaged or any other reason above mentioned, to apply for a refund or exchange.
Product conditions allowed for returns
As products are digital, in case you purchased by mistake or any wrong reason, you cannot use the items for any commercial or personal purposes, as we own the copyright of them.
Currency that applies to this policy
This policy only aplies in Us(United States dollars) Dollars. If you paid in your local currency, we only received the equivalent in us dollars, so after a refund we would send the same amount received, if by paypal or our credit cards processors, so fees for currency exchange rates of your bank, paypal or our credit cards payments processor may apply.
How much will you pay for return shipping?
As products are digital, there would be no cost.
Contact us at [email protected] for questions related to refunds and returns.