Our refund and returns policy has a 20 days timeframe period . If 20 days have passed since you purchased, we can’t offer you a full refund or exchange.
To be eligible for a refund, you must have purchased the wrong item. In case that we help and cannot make the item you want to be available, we will gladly offer a full refund to your original payment method
- Gift cards
- Downloadable digital products
To complete your return, we require a receipt or proof of purchase like order number to our email [email protected] directly.
Once proof of that the provided item is incorrect and we can not provide it, we will send you an email to notify you that we have verified the issue. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 5 days, and certain amount of days will take for the refund to show in your bank account balance, depending on your bank’s processing time.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. They will give an official response
Exchanges or Replacements
We only replace or exchange items if they are defective or damaged, or if you bought it by mistake confusing its features with the correct one. Exhanges can be taken into account within a 30 days period.
Contact us at [email protected] for questions related to refunds and returns.